Home > Uncategorized > March 26, 2020: COVID-19 Update

Protecting the health and wellbeing of our clients, staff and greater community is our highest priority. With this, we are work to balance the need to continue to provide interdisciplinary primary health care and health promotion services to our clients, while doing our part to prevent the spread of COVID- 19. We will be continuing to provide services to our clients, how we will be delivering these services will be changing temporarily. These changes include:

  • All non-urgent visits have been cancelled.
  • All urgent visits will take place via a phone appointment if possible.
  • All groups have been cancelled, however we are looking into ways to offer virtual groups.
  • All home visits, farm visits and community outreach visits have been cancelled.
  • All volunteer run clinics, including dental, chiropractic and reiki, have been cancelled.

Quest has also taken additional precautions. These precautions includes:

  • Screening all individuals before entering the clinic. All individuals are asked about any symptoms of fever, new cough and/or shortness of breath, travel outside of Canada in the past 14 days or contact with anyone who has travelled outside of Canada in the past 14 days, and contact with anyone who has tested positive for COVID-19. Individuals who answer yes to any of the screening questions will be ask to leave the building and self-quarantine for 14 days as per Niagara Region Public Health guidelines.
  • Providing hand sanitizer, gloves and masks as needed to anyone entering the clinic.
  • Enhancing the frequency of cleaning throughout clinic, especially high use areas.

If you are concerned about symptoms that resemble those associated with COVID 19, please visit the Public Health Ontario website for self assessment tool, call Telehealth at 1-866-797-0000 or Niagara Region Public Health at 905-688-8248 ext. 7019. To avoid the spread of infection, please practice social distancing and do not go to a clinic or hospital before calling first.

We understand that times of uncertainty and isolation can have a significant impact on our mental and emotional wellbeing. Our therapists are available to provided support to clients over the phone, please contact front desk to schedule an appointment. Additionally, you may also contact the Distress Centre at 905-688-3711.

For additional updates and resources please follow the links below
To access the Public Health Agency of Canada website, click here 
To access the Public Health Ontario self-assessment tool, click here
To access information regarding self-isolation and physical distancing, click here
To Access the Niagara Region Public Health website, click here